About Us
Motor Medicine LLC was founded by Neil Cook, a lone auto mechanic born and raised in Aurora Colorado.
We believe the auto repair industry is fundamentally flawed. Many repair shops woefully underpay their technicians, and use the cheapest possible parts. This often leads to low quality work, as well as driving away good mechanics.
Auto mechanics are unfortunately a dying breed. Predatory business practices and continuous corporate conglomeration have driven away the skilled mechanics from the trade.
We have a vision for a better auto repair industry. One that treats it technicians and customers like family, instead of numbers on a spreadsheet. An industry that encourages pride in our work, attention to detail, ethics, and affordability.
We hope you will join us on our mission, we have a long road ahead of us.
Our mission is simple; to provide honest, high quality auto services for a fair price to the good people of my community.
We want to educate our customers about their vehicles, and to earn our community's trust in our company and our skills.
Our Ethics
In a world where owning a car is a barrier of entry to participation in society, auto repair is an industry is a critical aspect of life.
We believe that auto repair is often not given the respect it deserves, we hope to be the change we wish to see in the world. Through our commitment to ethical business practices, as well as our work practices that prioritize safety, quality, and customer satisfaction.
As a company founded by industry outsiders, we pride ourselves on our fresh outlook on auto repair.
Never Compromise Quality
The core of our company is our commitment to quality in all we do. Many businesses tend to install the cheapest available parts in the interest of not scaring away customers with high prices. We believe that it is important to only install quality parts from trusted and reputable manufacturers. It may take a couple additional days to get those parts in, but we think that is a fair trade to ensure repairs that hold up.
Our technicians are above all, passionate about auto repair. That passion flowers into a unique pride in our work that flows through every job we do, big or small, cheap or expensive.
The biggest determining factor of quality in the auto industry comes down to whether or not the technician working on your vehicle actually cares about their job. We pride ourselves in our team of passionate, professional, and skilled mechanics. In addition, we have many internal policies that incentivize our team to strive for greatness.
Transparency is the Foundation of Trust
We understand that many people feel they have to be vigilant when hiring a mechanic to not get ripped off. We've seen the ways companies will take advantage of their customers, and we certainly don't blame people for being wary when dealing with mechanics.
If we are being honest, there is a knowledge imbalance when dealing with a mechanic. As professionals, we likely know your car better than you. That can be an uncomfortable position to be in, and it can create a power dynamic that is rife for being taken advantage of.
It is because of that power advantage that we believe transparency is a critical virtue. Every estimate, work order, or invoice our customers receive contains a a detailed break down of what they are paying for, and why.
Additionally, the nature of being mobile mechanics requires complete transparency between us and our customers. It's hard to hide mistakes when you're working in your customers garage or driveway. Working on location also gives us the opportunity to "show not tell" our customers exactly what we've found.